jP
john P
1 reviews | Active since Feb 2020
11 Aug 2021, 14:54
Death claim
I went to Rustenburg Waterfall mall today to follow up on the death claim that I submitted for my father. I was assisted by a lady at reception called Goitse, she was so rude and did not even show sympathy for my loss. I informed her that I am there to follow up on the death claim that I submitted yesterday. She just told me on the spot that I must wait 48 hours and I told her that I am aware of the time frame however I was advised to keep on checking the progress. I was so embarrassed the way she was shouting at me as everyone who was nearby were all staring at us. I felt so stupid and not being valued as a client.
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john P's updateReviewer Update
12 Aug 2021, 16:10I really don’t know what to do anymore now. I have submitted a death claim for my dad on the 10th of August 2021 and was told that I must wait 48hrs. The TAT of 48hrs has expired and till today I have not received any correspondence or payout. I have repeatedly explained to the consultants each time I called that this matter is urgent as I am burying my dad tomorrow and I am desperately in need of the payout. By now I should have already left to Botswana but I can’t because of this delay. I am a loyal client of old mutual and i have been paying my premiums on time, so why am I being punished?????
jP
john P's update12 Aug 2021, 16:10
Reviewer Update
I really don’t know what to do anymore now. I have submitted a death claim for my dad on the 10th of August 2021 and was told that I must wait 48hrs. The TAT of 48hrs has expired and till today I have not received any correspondence or payout. I have repeatedly explained to the consultants each time I called that this matter is urgent as I am burying my dad tomorrow and I am desperately in need of the payout. By now I should have already left to Botswana but I can’t because of this delay. I am a loyal client of old mutual and i have been paying my premiums on time, so why am I being punished?????