Dear Old Mutual Customer service

Dear Old Mutual Customer service. I'm writing to express my disappointment with the way my Cashback claim has been handled.While it's effortless for you to deduct premiums from my account, I've encountered difficulties in receiving my Cashback. I've been a loyal customer,ensuring timely premium payments and adhering to the policy terms.However, I've yet to receive my cash back,which I'm entitled to after a specified period without claims To resolve this issues, I'd like to request: Confirmation of Eligibility: Please verify my eligibility for the Cashback and provide details on the amount I'm entitled to receive. Payment Timeline:Inform me of the expected payment date for my Cashback. Reason for Delay:if there's been a delay, please explain the cause and the steps you're taking to rectify the situation. You can reach me at(***)Cell number***).I look forward to a prompt response and resolution. Sincerely (FRANCIS DRAGHOENDER)