GS
Gina S
1 reviews | Active since Mar 2019
28 Jan 2026, 09:35
Dear Old Mutual Complaints Team, I would like to lodge a formal complaint regarding the wrongful cancellation of my policy, despite my repeated attempts to resolve the debit order issue. Policy number: ***1/LSFE_FAM/1 and ***1/LSFE/1 ID number:
So disappointed and still shocked and the level of ignorance they give their clients
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Old Mutual's replyOfficial
28 Jan 2026, 10:11Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply28 Jan 2026, 10:11
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management