KM
Kgomotso M
1 reviews | Active since Jul 2017
19 Dec 2025, 17:02
DEAD BEAT COMPANY OLD MUTUAL LOANS
I have app**** for a loan was helped by a lady called Skylar she took me from pillar to post after a week of ********** paperwork and questions my loan was approved, I was then told to wait 48 hours of which passed. When I called I was informed her manager would call me back which did not happen.
Im disgusted with them as I had explained that my this money was a funeral leaving my mother sitting in the morgue for another 2 weeks.
Do not apply for a loan.with these people they are heartless and ***********
Helpful (0)
Replies (15)0
Replies (15)
Old Mutual's replyOfficial
19 Dec 2025, 17:11Good day Kgomotso M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply19 Dec 2025, 17:11
Official
Good day Kgomotso M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
KM
Kgomotso M's updateReviewer Update
19 Dec 2025, 17:18A blank response is that the best you can do for me as a customer right now? Im utterly dissatisfied i need a response not a this nonsense
KM
Kgomotso M's update19 Dec 2025, 17:18
Reviewer Update
A blank response is that the best you can do for me as a customer right now? Im utterly dissatisfied i need a response not a this nonsense
KM
Kgomotso M's updateReviewer Update
19 Dec 2025, 17:19I will be awaiting your reply.
I can't believe how heartless these people are
I can't believe how heartless these people are
KM
Kgomotso M's update19 Dec 2025, 17:19
Reviewer Update
I will be awaiting your reply.
I can't believe how heartless these people are
I can't believe how heartless these people are
Old Mutual's replyOfficial
19 Dec 2025, 17:23Good day, Kgomotso M.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply19 Dec 2025, 17:23
Official
Good day, Kgomotso M.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
KM
Kgomotso M's updateReviewer Update
20 Dec 2025, 10:23Im still waiting for the supposed reply via email and the call from the alleged sales manager who has never bothered to call me back.
Is this how you treat customers, how inhumane can OLD MUTUAL be ? These funds are meant for a funeral .
I DEMAND a call from your so called bank verification department which is the status of my account right now.
Is this how you treat customers, how inhumane can OLD MUTUAL be ? These funds are meant for a funeral .
I DEMAND a call from your so called bank verification department which is the status of my account right now.
KM
Kgomotso M's update20 Dec 2025, 10:23
Reviewer Update
Im still waiting for the supposed reply via email and the call from the alleged sales manager who has never bothered to call me back.
Is this how you treat customers, how inhumane can OLD MUTUAL be ? These funds are meant for a funeral .
I DEMAND a call from your so called bank verification department which is the status of my account right now.
Is this how you treat customers, how inhumane can OLD MUTUAL be ? These funds are meant for a funeral .
I DEMAND a call from your so called bank verification department which is the status of my account right now.
Old Mutual's replyOfficial
20 Dec 2025, 11:10Good day, Kgomotso M.
We are very sorry for the delay. We are following up on this for you.
Regards
Old Mutual Complaints Management
We are very sorry for the delay. We are following up on this for you.
Regards
Old Mutual Complaints Management
Old Mutual's reply20 Dec 2025, 11:10
Official
Good day, Kgomotso M.
We are very sorry for the delay. We are following up on this for you.
Regards
Old Mutual Complaints Management
We are very sorry for the delay. We are following up on this for you.
Regards
Old Mutual Complaints Management
KM
Kgomotso M's updateReviewer Update
22 Dec 2025, 09:03All lies from this company its passed yet another 48 hours and no one has gotten back to me with my complaint, the so called email was never sent let alone a phone call. OLD MUTUAL you are the worst company you don't care about people's lives
KM
Kgomotso M's update22 Dec 2025, 09:03
Reviewer Update
All lies from this company its passed yet another 48 hours and no one has gotten back to me with my complaint, the so called email was never sent let alone a phone call. OLD MUTUAL you are the worst company you don't care about people's lives
Old Mutual's replyOfficial
22 Dec 2025, 11:13Good day, Kgomotso M.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply22 Dec 2025, 11:13
Official
Good day, Kgomotso M.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
KM
Kgomotso M's updateReviewer Update
22 Dec 2025, 18:40It doesn't make any difference. Sending emails back and forth i need to know when I will get the money into my account. Another reason why I say that old mutual does not care about their customers
KM
Kgomotso M's update22 Dec 2025, 18:40
Reviewer Update
It doesn't make any difference. Sending emails back and forth i need to know when I will get the money into my account. Another reason why I say that old mutual does not care about their customers
Old Mutual's replyOfficial
22 Dec 2025, 18:56Thank you for your latest message received. We will continue to liaise with you via email.
Thank you.
Thank you.
Old Mutual's reply22 Dec 2025, 18:56
Official
Thank you for your latest message received. We will continue to liaise with you via email.
Thank you.
Thank you.
KM
Kgomotso M's updateReviewer Update
23 Dec 2025, 08:55I do not want emails what I need is the money into my account. I am now fed up your consultants lie to me everyday telling me check your account the money will be in today which is everyday but never does. Im so frustrated and upset .
My mother's death clearly means nothing to you Old mutual 😔 and their so called consultants.
My mother's death clearly means nothing to you Old mutual 😔 and their so called consultants.
KM
Kgomotso M's update23 Dec 2025, 08:55
Reviewer Update
I do not want emails what I need is the money into my account. I am now fed up your consultants lie to me everyday telling me check your account the money will be in today which is everyday but never does. Im so frustrated and upset .
My mother's death clearly means nothing to you Old mutual 😔 and their so called consultants.
My mother's death clearly means nothing to you Old mutual 😔 and their so called consultants.
KM
Kgomotso M's updateReviewer Update
23 Dec 2025, 08:57Imagine its been 5 days every day im.told to wait how would you feel had it been you
KM
Kgomotso M's update23 Dec 2025, 08:57
Reviewer Update
Imagine its been 5 days every day im.told to wait how would you feel had it been you
Old Mutual's replyOfficial
23 Dec 2025, 09:15Hi Kgomotso
We would like to inform you that we have received your message and our team will provide you with feedback shortly.
Regards
Old Mutual Complaints Management
We would like to inform you that we have received your message and our team will provide you with feedback shortly.
Regards
Old Mutual Complaints Management
Old Mutual's reply23 Dec 2025, 09:15
Official
Hi Kgomotso
We would like to inform you that we have received your message and our team will provide you with feedback shortly.
Regards
Old Mutual Complaints Management
We would like to inform you that we have received your message and our team will provide you with feedback shortly.
Regards
Old Mutual Complaints Management
KM
Kgomotso M's updateReviewer Update
24 Dec 2025, 11:30It was finally resolved thanks
KM
Kgomotso M's update24 Dec 2025, 11:30
Reviewer Update
It was finally resolved thanks
Old Mutual's replyOfficial
24 Dec 2025, 11:35Good day Kgomotso M,
Thank you for sharing your feedback. We’re glad to hear your query was resolved and that Amanho Ally could assist you. We appreciate your patience throughout the process and your acknowledgment of her support.
Regards
Old Mutual Complaints Management
Thank you for sharing your feedback. We’re glad to hear your query was resolved and that Amanho Ally could assist you. We appreciate your patience throughout the process and your acknowledgment of her support.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Dec 2025, 11:35
Official
Good day Kgomotso M,
Thank you for sharing your feedback. We’re glad to hear your query was resolved and that Amanho Ally could assist you. We appreciate your patience throughout the process and your acknowledgment of her support.
Regards
Old Mutual Complaints Management
Thank you for sharing your feedback. We’re glad to hear your query was resolved and that Amanho Ally could assist you. We appreciate your patience throughout the process and your acknowledgment of her support.
Regards
Old Mutual Complaints Management