****************: Old mutual funeral policy dubbed as "old policy" since 1990 but still debiting in 2018 but now cant claim

Item: Old Mutual
Rating: 1
Author: Xoliswa C

My mom has a funeral policy with Old Mutual since 1999. Yesterday she tried to claim because her sister passed away, and was told that the funeral policy was terminated because it "is those old ones". She cant claim now. The worst part is till December 2018 the funeral policy from Old Mutual has debiting money out of my mom's account. This is day light *******.

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Replies (2)

Old Mutual's replyOfficial

09 Jan 2019, 11:31

Dear Xoliswa

Thank you for bringing the matter to our attention and we apologise for the experience.

We express our condolences for your loss and the matter is receiving attention. We have arranged for a consultant to contact your mother for feedback.

Regards

Vuyani
Complaints Management

Old Mutual's reply09 Jan 2019, 11:31

Official

Xoliswa C's updateReviewer Update

09 Jan 2019, 11:39

Thank you for your response, it is much appreciated. Please note that she has never been contacted about the termination or coming to the end of the policy prior to it being terminated, in which I find to be very appalling to say the least. Regards, Xoliswa

Xoliswa C's update09 Jan 2019, 11:39

Reviewer Update