VM
Vincent M
1 reviews | Active since Jun 2015
27 Aug 2018, 12:24
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Good day, i have 2 funeral covers with Old mutual and our agreement was that they gonna be debited on the 25th since its my salary date and somehow it was debited on the 24th and i incurred penalty fees on R131 each. Please assist me on what to do now.
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Replies (2)
Old Mutual's replyOfficial
27 Aug 2018, 16:27Thank you for lodging the matter with us. We are investigating the debit order and will contact you with feedback.
Kind regards
KareemahSulayman
Old Mutual Complaints Management
Best regards,
Old Mutual's reply27 Aug 2018, 16:27
Official
Thank you for lodging the matter with us. We are investigating the debit order and will contact you with feedback.
Kind regards
KareemahSulayman
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
29 Aug 2018, 10:52Thank you for your Hello Peter complaint regarding the debit order date. I'm really sorry for the inconvenience and frustration caused.
We've set the deduction date for both policies to the 25th of the month starting 25 September 2018. Kindly forward me proof of the bank charges relating to the deductions taking place on the 24th, so that we may consider refunding the charges to you.
Thank you for giving us the opportunity to resolve the matter.
Kind regards
Kareemah Sulayman | Complaints Assessor
Best regards,
Old Mutual's reply29 Aug 2018, 10:52
Official
Thank you for your Hello Peter complaint regarding the debit order date. I'm really sorry for the inconvenience and frustration caused.
We've set the deduction date for both policies to the 25th of the month starting 25 September 2018. Kindly forward me proof of the bank charges relating to the deductions taking place on the 24th, so that we may consider refunding the charges to you.
Thank you for giving us the opportunity to resolve the matter.
Kind regards
Kareemah Sulayman | Complaints Assessor
Best regards,