AC
Amina C

1 reviews | Active since May 2014

19 Nov 2019, 10:34

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I have a policy which in September due to unforceen circumstances the debit order bounced, in October i noticed that the debit order didn’t run, what i find strange is that i have life cover and funeral cover, the funeral cover didn’t run but the life cover did, i sent a mail enquiring why the debit order didn’t go off and i have not have any feedback, i have had this policy for over 10 years and its the first time the debit order bounced, do you expect me to forfeit the cover for 1 issue i encountered, this is certainly not fair practises....

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Replies (1)
Old Mutual
Old Mutual's reply19 Nov 2019, 11:14
Official
Dear Amina
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Carol Olckers
Old Mutual Complaints Management