RM
Rachel M

1 reviews | Active since May 2016

30 May 2016, 06:07

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<p>I took a loan with old mutual to my suprise evertime i pay the instalment is not reduced instead it increases to make matters worse they dont update your credit bereau status you remain a bad payer how possible is that, if you pay your montly instalments.If you skip one payment they send you threatening smss saying you must pay extra if not judgement will be on your name,WHERE will you get extra money if you struggling , their interests are crazy i will take this to credit ombudsman its pathetic ****************.I regret the day i took a loan with old mutual it has ruined my life.</p>

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Replies (2)
Old Mutual
Old Mutual's reply31 May 2016, 09:42
Official

Hi Rachel,

Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.

Kind regards

Kareemah Sulayman

Complaints Management

Best regards,

Old Mutual
Old Mutual's reply01 Jun 2016, 11:39
Official
I've been copied on the email sent to you this morning, explaining the loan payment agreement. Thank you for giving us the opportunity to address your concerns. Regards Kareemah Sulayman

Best regards,