MT
Mofokeng T
1 reviews | Active since Jul 2022
16 Mar 2026, 11:44
Day light ***** by Old Mutual.
Old Mutual continue to shock me, they have been deducting a policy of a person who passed away in early June 2024. The policy has been reported and documents submitted to two branches more than 3 times. One has been at the branch more than 10 times but still no refund and policy is still deducting even though it was reported cancelled by the branch and later was reported active again.
Old Mutual must pay my refund with interest, almost 2 years.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
16 Mar 2026, 13:14Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply16 Mar 2026, 13:14
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management