David's Silence Ignored My Please!

Last month, I visited Old Mutual to inquire about a retirement cover and review my policies. David Molebatsi assisted me, saying I needed to sign documents to finalize the cover. I paused the process to check my budget and signed nothing. This month, I noticed a double charge, suggesting the cover was activated without my consent. I sent five messages to David’s work WhatsApp number, all read (blue ticks), but got no reply. I then faced long wait times calling the call center, with calls cutting off due to low airtime. After contacting the Jabulani Branch, I spent a whole day to learn the charge was from a missed payment on an existing policy. A response from David could have spared me dealing with six staff members. This poor service is unacceptable and hurts Old Mutual’s reputation. I want, confirmation the retirement cover wasn’t activated, and an investigation into David’s failure to respond. Please resolve this urgently to restore trust.