DATA PROTECTION BREACH

I thought Old Mutual was a nice company. But upon reading various comments on this Facebook I am now convinced Old Mutual is a **** company I came here to tell you about my old mutual experience. So that you can think twice before taking out any policy with this company. I currently have an education policy with old mutual for my daughter.

On the 15th October someone that works for Old Mutual Sales department. Took my personal number from my account and sent me a message on whatsApp asking me if I would like to take out any additional policies.

Taking personal information on a customers account without customer permission. Is a breach of DPA. Not only that Old Mutual is obligated to protect customer information at all cost.

My bank details are on my old mutual profile my cell number which was taken is linked to banking account. This can bee seen and used for *****.

I recieved a call a branch Manager Christopher Daniels who tried to explain what had happened. Too my surprise I really could believe what he was trying to tell me.

This Branch Manager explained that a lead was given to this advisor and when he could not get hold of me he took my number and sent me a whatsApp meassage. According to Mr Daniels this something that happens on a regular basis. Where they take customer personal information to make more money. This lead that was given to contact me will lead everyone to jail.

He also explained that Old Mutual makes contact via whatsApp as means of a marketing campaign. Taking my number from my old mutual account is not a marketing campaign. A whatsApp marketing campaign should be clearly allocated as a business account or operated by a robotic command based system.

While old mutual think this okay. I know its not I wanted you to know about what's happening and think twice before continue or start with this company