CUSTOMER TREATED LIKE A BEGGAR TO GET HIS POLICY SURRENDER VALUE

strugling for about 5.5 months to get a policy surrender pay-out .Still awaiting date when my policy will ever pay out. AGENTS LIE AND PROMISE TO CALL BACK,but later it turn out to be lies. agents refuse to give their managers e/mail addresses so complaints and frustration can be shared with them IT CAN EVEN BE STATED THAT THEY PREPARED TO LIE JUST TO GET RID OF THE CUSTOMERS. STATING THAT THEY VALUE THEIR CUSTOMERS AND FEEDBACK IS ONLY A MYTH