customer services

Terrible experience - I tried to contact customer service department/shared services ,was on hold for over 20 mins to still not get through & be assisted.***. called other number on website *** to be sent from pillar to post again.was given explanation that staff are working from home they have connectivity & network issue hence the long wait ....utter nonsense if you ask me .I'm also working from home, have issues on certain days but never let customers wait 20 mins without assistance.

If i return my debit order ,I'm sure i will get a quicker response .

I also tried the whatsapp app for a withdrawal ,received ref however have still not been assisted.