Customer service with zero knowledge of how to service when it's needed

Most disgusting customer service, zero empathy and sadly typical of big corporate that people that are supposed to "service" you don't know how to solve a problem. Janique Herman needs to understand what customer service is... I needed help and when the call didn't go according to the norm she flatly refused to help me due to "protocol", so I still have no idea what I'm paying for so am forced to reverse my payment at the bank in order for someone there to give me the info I need... clever business isn't it?