Customer Service Sucks(Financial Adviser?????)

I received an sms that my financial adviser has resign, Mr Haluhalu(The best adviser ever), Then i was assigned a new financial adviser, everything seems to be going well at first. 2017 January i was blessed with a daughter, i wanted a suitable cover for her, i contacted my new financial adviser and we did an application, i realized there was a spelling error on her name, so i contacted my adviser to get that fixed and be sent new documents. That was March 2017 when i requested that. July 14th 2017, still asking for new documents to be sent and check if the spelling error has been fixed,(By the way i have all emails regarding this). I think she called me and told me that they fixed it but they just didn't send me the new documents(Unacceptable). I even went to the branch during this time to check and it was not fixed, they said i must bring a certificate for my daughter then they will change it. January 16th 2018, i send her my new beneficiary list to be updated on my "Greenlight cover", she told me it will take up to 5 working days to be updated, i understood and wait for a call... Nothing has happen up so far, Then i decided to log in to my online portfolio to check, My daughter name is still wrong, my beneficiary are still not updated. Can someone please explain what is going on with Old Mutual ???????