Customer Service not helping

I sent a request to withdraw from my child's educational plan on the 16th October, due to the obviously tough economic times. I called in on Monday the 26th to the Old Mutual customer services are after holding for almost 20 minutes was told to hold on for Group schemes. I was transfered to Group schemes which also took long and my call was cut off. This review is not about how hold I had to hold or how many times I got cut off.

At group schemes I was told I'm not allowed a part withdrawal from the educational plan, my only option is to surrender, which I opted for. The person that helped me sent an email to surrender and said it will take 48 hours. I called in again yesterday on the 29th and was told I called the wrong number, I'm supposed to speak to personal life.

My issue is that I don't work for Old Mutual. I don't know who group schemes and /or personal life is. When I call customer service I expect to be assisted. This being told to call this team or that team is really something that customers shouldn't have to deal with. Another issue, I am not employed, I can't keep calling in and I'm not surrendering my child's policy for fun.

My contact number is *** and I'd number is ***. Please give me some feedback.

Thanks Mbali