Customer Service non-existent

Old Mutual are definitely NOT doing great things. Customer service is not a priority, in fact there is no Customer Service period. I submitted a claim and since submitting there has just been silence, I have no idea if there are documents outstanding to substantiate the claim. I contacted Old Mutual via their one and only Customer service email address where customer service is non-existent on Friday 26 August 2022 and to date I have not received any form of communication except for confirmation emails that they have received my emails and a kind promise from Ricardo Wlliams to forward my email to the relevant department. I do understand that I am not their only client but surely any company usually has a turnaround time of between 24-48 hours hence I find this behavior completely unacceptable and disrespectful in each and every way possible. I am certainly not impressed.