SP
Susan P
1 reviews | Active since Nov 2011
19 Apr 2026, 15:43
Customer service non-existant
I need a product statement of Old Mutual. I was referred to their app, but there are only statemets up to 2023. I contacted their customer care department only to be told there are no recent statements available. My emails to different people now are unanswered and I still don't have a statement.
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Old Mutual's replyOfficial
20 Apr 2026, 07:53Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply20 Apr 2026, 07:53
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management