'CUSTOMER SERVICE' is not in the Old Mutual dictionary

I would like to know from Old Mutual, what the turnaround time is for you getting back to your customers? Whether it is email or telephone - I CANNOT FOR THE LIFE OF ME GET HOLD OF YOU!!!!!

I have sent 4 emails since 24/05/2018 to ********** as well as ********** AND sent have now submitted a complaint, yet NOTHING.

I cannot get through telephonically on any of the Old Mutual contact numbers to follow up on my request. No one has gotten back to me at all, and my call constantly gets "hung up" before anyone even says anything. I eventually got my call answered on the ***number on Friday, and it keeps getting dropped, this just a few minutes ago.

The lack of communication and service from this company is really making me consider moving all policies.

I would appreciate a response to my emails THIS WEEK. Treat your customers the same way you do when you're trying to convince us to give our hard earned money to you!!