HS
Hope S
1 reviews | Active since Nov 2024
10 Apr 2026, 09:23
Customer service is non-existent
Customer service is non-existent, i changed my debit account, in december up to now they havent updated it, then they debited my old account and the payment didnt go through since i dont use that account anymore, now i cant even get anyone to pick up my call to resolve and pay this missed payment. Their app and website dont help either.
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Old Mutual's replyOfficial
10 Apr 2026, 09:58Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Apr 2026, 09:58
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management