********** Customer Service by Old Mutual

I have an investment with Old mutual, and on the 4th of Jan 2024, I phoned them to request for a small withdrawal from my investment. I was told it will take between 5-9 days for the funds to be deposited into my bank account. One week later on the 11th of Jan 2024 i phoned their call center to make a follow-up and I was told it takes some time to disinvest and all looks fine from their side in terms on pre-approval. The call center agent assured me that the funds will be deposited the following week (Week 2) on the 16/17 of Jan 2024. When I realised that nothing was forth coming I sent an email yesterday (17 jan 2024) to the original consultant that I logged the request with (Name: NAEESHA KAY). That is when I was told that my bank account was not approved. Mind you, that's the same bank account that they debit every month for the investment and the same one I was told on the 11th that is approved, and I needed to send the proof of bank account which I did promptly! Their communication and customer service is ********** to say the least. I have sufered untold financial challenges in the process of waiting for my own money. And I feel cheated by old mutual to the extend that I will disinvest and take my portfolio to their competion, they don't deserve my business period! Today I was made to wait on the phone for a full +10minutes until my airtime ran out, when I asked the call center agent to escalate my request. No follow-up call was made after the call terminated! They are uncarring and very unprofessional. Till this moment I am still waiting for my money! And I am tired of waiting!