CF
Celeste F
1 reviews | Active since Feb 2020
04 Mar 2025, 15:31
customer service
i received an email on 21 Jan 2025 stating it will take 15-21 business days to cancel my policy , I've been emailing to get feedback and no reponse........it been 30 working days and no feedback
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
04 Mar 2025, 15:36Good day Celeste,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply04 Mar 2025, 15:36
Official
Good day Celeste,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
CF
Celeste F's updateReviewer Update
11 Mar 2025, 08:32still not feedback
CF
Celeste F's update11 Mar 2025, 08:32
Reviewer Update
still not feedback
Old Mutual's replyOfficial
11 Mar 2025, 08:37Good day Celeste,
We are very sorry to hear this. This is certainly not the experience we want for our customers and can assure you that we are following up regarding this.
Kind Regards,
Old Mutual Complaints Management
We are very sorry to hear this. This is certainly not the experience we want for our customers and can assure you that we are following up regarding this.
Kind Regards,
Old Mutual Complaints Management
Old Mutual's reply11 Mar 2025, 08:37
Official
Good day Celeste,
We are very sorry to hear this. This is certainly not the experience we want for our customers and can assure you that we are following up regarding this.
Kind Regards,
Old Mutual Complaints Management
We are very sorry to hear this. This is certainly not the experience we want for our customers and can assure you that we are following up regarding this.
Kind Regards,
Old Mutual Complaints Management