Customer Service

<p>I complained about my claim not being processed on time, that was on wednesday night and on Thursday morning i got a call from Colleen who assisted me in finding out what was taking so long to process my claim, she made sure that by the time we finished talking, I know what is happening with my claim. She communicated with me with an e-mail if couldnt answer her calls. The next morning, that was on Friday, the money was in my account and i was able to organise the funeral even though the money came late.</p> <p> </p> <p>I still think applying on line should be as fast as going to the branch, because some people are working and the only way to claim is via e-mail and fax. We all wont have time to go to the branch. The most important thing that still can be fixed is communication, with every stage of the claim, from when the documnets are recieved, when they are being processed to final stage. so that the client knows if everything is still fine.</p> <p> </p>