CUSTOMER SERVICE

It is disheartening and extremely unprofessional to have to deal with *********** individuals and go from one person to the next, explaining the same thing, receiving duplicate emails, constantly having to go into the branch office and to still not be helped. My dad's policy is set to mature in a few weeks and although he made the effort twice to go into the offices, staff were of minimal help, could not answers questions and just blatantly don't know what is going on. No one responds to emails and no one can tell us why we are paying more on a loan that we have been paying interest on for two years already. It's ridiculous. WHERE THE HELL IS EFFECTIVE CLIENT SERVICES? Plus, no one keeps us updated with regards to any progress made and are quick to just say they don't know and can't assist with no extra effort made. I am extremely annoyed and as someone in commerce this is not how an institution of your caliber should treat clients. Hire competent knowledgeable staff for goodness sake! It is a waste of time, energy and I would not advise anyone to invest with OM at all! I regret it for sure! We simply want a simpler process to get our own money back! AND SIMPLE QUESTIONS ANSWERED!