Customer Service

Old Mutual customer service is poor or non existent. The people in the call centre need training on how to deal with customers. Yesterday the call centre agent told me he is ending the call. The attitude use was , " I know better, you cannot tell me anything." Do you not train your agents to think out of the box. You might as well just have "automated messages" it will save the company money. I am angry and frustrated. My problem has still not been resolved. Goal posts are being moved all the time. After making a summary of the answers I have received it follows the same trend. 1. Sorry for the service 2. Is it not resolved. 3. Will get back to you in 3 working days. (3 working days ( I do know what working days are) The worrying situation is that every day all the platforms have complaints about customer service at Old Mutual. That indicates where the problem lies.

This morning I received an email. The same story. Although it uses that it will be released and available in 48 hours. It means the same 3 working days. (If you take out the words release 48 hours. Amounts to 3 working days.

In the meantime I am suffering because of incompetence.