Customer Satisfaction

With referral to the complaint dated 08 January 2016, I'd hereby like to thank Coleen for prioritizing my request and ensuring that the claim was address and actioned with due urgency. She was precise, accurate and the most important aspect that I value most as a client, in constant communication pertaining to the request. The initial consultant I communicated with, explained that it would take more than 7 working days before the funds was transferred into my account once the process was finalized , but Coleen exceeded my expectations as the claim was settled within 48 hours after the required documentation was forwarded. Thank you so much for turning my experience into a positive and memorable one. Its rare that you find agents/brokers dedicated to serve customers with the outmost loyalty and integrity.<br> <br> Kindest Regards<br> Samantha