Customer Reps lack proper etiquette and loosely follow protocol to get out of work.

<p>I am absolutely disgusted at the customer service I got from Old Mutual today at 08:15</p> <p> </p> <p>The lady at the desk and her colleague were so uncaring and obnoxious that I had noticed this almost immediately as I walked through the door this morning.</p> <p> </p> <p>My father recently passed away and I've been trying to find out if he has any accounts with old mutual simply to pay for his funeral costs.</p> <p> </p> <p>Prior to this morning, I went to the same branch before and I was helped by a service representitive who offered to at least attempt to see if she couldn't help. She gave me her email and no other guarrantees.</p> <p> </p> <p>Unfortuantely I lost her email.</p> <p> </p> <p>When I spoke to the other two ladies this morning at the front desk, they told me that they couldn't release the information to me because I was not sure if I was the beneficiary or not (Which I'm sure that I am now)</p> <p> </p> <p>I told them that I was not sure and they immediately shot me down after that, telling me that I'll have to get a court order to find out this information (Whether I'm a beneficiary or not)</p> <p> </p> <p>I'm 24 years old. I've just lost my father and I'm just trying to get over this trying period of my life.</p> <p> </p> <p>I then get this: When I told them that the lady who was so helpful to everyone, who would stand outside the entrance to the building to assist people even before they entered.</p> <p> </p> <p>The two colleagues were more interested in trying to get this lady into trouble then they were about helping me.</p> <p> </p> <p>A gentleman played witness to all of this, however, while these two ladies tried to tell me that there was nothing she could do, and I was getting more and more upset, he casually mentioned that there was in fact a way to rectify my issue and that emailing her may have in fact helped.</p> <p> </p> <p>When I informed these two ladies that I was going to take this further, they were so nonchalent about it that I can only assume that this is not the first time this has happened, and your customer facing representatives of your company actually don't care whatsoever about people who are in grief and shock about losing family members, and frankly do not care enough to even do their jobs (Perhaps because I was so early in the morning. God forbid they may have to work in the first half an hour of the day).</p> <p> </p> <p>I am so appauled at this behaviour that I have gone to check on my own policies to make sure that none of them are from Old Mutual. I've told my own colleagues, friends and family about this incedent, and I will not stop there.</p> <p> </p> <p>This is not the first time I've heard of ridiculous protocol related issues with Old Mutual.</p> <p> </p> <p>I do have to thank you though. Thank you for showing your true colours from the beginning, lest I make a huge mistake and join up with you.</p> <p> </p> <p>Please make sure that these two ladies don't get the only truly helpful person in that branch into trouble.</p> <p> </p> <p>I am looking forward to your response about how your rules and regulations prohibit human compassion.</p> <p> </p> <p>Regards</p> <p> </p> <p>Chris</p>