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Lelanie Roberts-Baxter
1 reviews | Active since Jun 2021
11 Jan 2022, 15:19
Customer Relations Manager looks like the main clown at your circus
I have been dealing with Nawaal Allen, Customer Relations Manager I PF Complaints in 2021. Since September I have been waiting for a policy to be transferred to the widow and then paid out. For the past 3 months she has simply ignored all emails and NOT ONE COMPLAINT OR CONTACT REQUEST has been responded on. So now I am in starting the 4th year of getting this policy paid out.
When a company has a complaints manager that simply cannot handle and resolve a complaint it makes me wonder what the rest of the circus is like
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Replies (3)LR
Lelanie Roberts-Baxter's updateReviewer Update
11 Jan 2022, 16:13I expect a phone call before 17h00 today. 4 years and still no payout on a claim that Sanlam managed to complete in a week.....and your customer relations manager was handling this, very shocking
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Lelanie Roberts-Baxter's update11 Jan 2022, 16:13
Reviewer Update
I expect a phone call before 17h00 today. 4 years and still no payout on a claim that Sanlam managed to complete in a week.....and your customer relations manager was handling this, very shocking
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Lelanie Roberts-Baxter's updateReviewer Update
11 Jan 2022, 19:26so as expected. No feedback at all from Old Mutual
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Lelanie Roberts-Baxter's update11 Jan 2022, 19:26
Reviewer Update
so as expected. No feedback at all from Old Mutual
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Lelanie Roberts-Baxter's updateReviewer Update
13 Jan 2022, 16:01If your service wasn't so pathetic I would not have to waste my time like this! Just like you wasted my time this morning with a phone call and clearly no knowledge about my complaint
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Lelanie Roberts-Baxter's update13 Jan 2022, 16:01
Reviewer Update
If your service wasn't so pathetic I would not have to waste my time like this! Just like you wasted my time this morning with a phone call and clearly no knowledge about my complaint