Customer experience

I went to old mutual on human rights day to find no humanity at all, the time was around 12:30 in the afternoon, where a light in completion lady was assisting in the reception, to say bad is an understatement, that lady was dragging her feet that was her first approach.2. I wanted to find out information on how to get a will through old mutual and with an attitude she said they don't do it at their branch and I must find my own old mutual adviser and I asked can't I get one here since I bank and have policies and on your adds it says I can visit a branch, then she said well not on this branch. 3. I then said ok can you change my debit order days coz I have changed employment and she said do u have a bank statement I said yes I can email to u, then she asked for my ID then said finger please I said which one and she said thumb right, she kept putting it wrong like way down I keep fixing it she got anoyed and said aaiand walk away with my ID without saying anything. I just asked for my ID back and left. So I left there without any assistance. That was my human rights day at old mutual.