Customer care queries line

Its been two weeks now trying to get hold of old mutual customer care (***) and every time when I call in its one transfer to the other you never get someone that will help you the first time. I understand that there are different departments but each department must be able to redirect you to the correct department not the other way around.

It seems that the service champion are not in the mood of helping anyone. What frustrate the most is, they will tell you to choose option 4 then when you are on option 4 another one will say option 2, then when you on option 2 one will say option 6. When will this stop, in the mean we use airtime for about R100.00 till its finish and at the end you didn't get any help. I thought things would be easy now that technology kicked in but its getting worse, you will find that someone will pick up the call thinking that you finally got someone to assist.

He/She will take you through all the security checks but when you just gave in the policy no, you will be told to hold and you will hold till Jesus come and you ask yourself that what is it that this person is checking for, the whole 10 - 20min or till the line cut you off. Even when the line cuts you off they don't bother to at least call you back to finish what you already started. Old mutual service is very bad on customer care.