Customer Care & Old Mutual Branch & Financial Department & Complaints Department

Hi Old Mutual Team,

As of now, it is 8 business days later and the complaint still has not been sort out and yet another reference or so called transaction summary given, but no progress.

PATHETIC to say the least... Its now been a full month since I'm trying to get my money back and waiting for your transaction summary to be paid out...

To all, please refer to the below complaint sent on the 27th of May 2022: Coming back with two reference CEB*** and CEB***, still no issue resolved and nothing paid out…

“I would just like to lay the following complaint within your company. Please refer to reference CEB***. I cancelled my tax-free investment beginning of May with Old Mutual, and above mentioned reference was allocated to me. Its now been more than a month plus an additional debit order that went through, the 25th of May and I still did not receive my tax-free lump sum of money. It states in your Transaction Summary that the turnaround time is 15days for (take all my money and stop paying premiums plan), but now more than a month?

However, today it is not as stated. I want to raise the following concerns: 1. I've been to your Centurion Mall, Clearwater Mall, and KeyWest Mall branch to sort out this and no one can assist me, just providing me with new transaction summaries and stating that they will get back to me, which did not happened. They keep on telling me that I should come back. 2. There's no way that I'm spending another R30 of my own money to get bank statements for you again as its a continuing process at this moment. 3. I'm not going to spend one more cent on airtime to just get transferred all around without any answer or solution. 5. The process of cancelling any investment is such a hassle, do not refer this to any individual out their. I’m not the only one that must’ve gone through this."

I do hope that we can sort this matter out as you are giving me false documentation and still taking my money, as it should've been cancelled by now.

If you need any more info, please contact me.

Many thanks and kind regards