Customer Care Line for Policies Thee Worst!!

Item: Old Mutual
Rating: 1
Author: zwide Z

Good Day,

How long do I have to wait on a call really? Over 30 minutes and no one is answering as I am wanting to cancel my policy.

Please cancel the funeral covers I have with you my ID is ***

The two funeral covers I want canceled are: OMG69345SB***4 this cover is for R60.58 and OMG69669P*** this cover is for R156.93

The only cover I should have with Old Mutual after cancellation of the funeral covers is The Superfund Cover.

Please send confirmation of cancellation.

Thank you in advance.

Helpful (0)

Replies (1)

Old Mutual's replyOfficial

08 Nov 2019, 15:22

Dear Miss Nxumalo

I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.

Regards

Carol Olckers

Old Mutual Complaints Management

Old Mutual's reply08 Nov 2019, 15:22

Official

Dear Miss Nxumalo

I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.

Regards

Carol Olckers

Old Mutual Complaints Management