CUSTOMER CALL CENTRE

I have never come across a company with such attitude from their agents. I keep on being reminded that my policies are in arrears. when you do the effort to call them because their whatsup group is absolutely useless all they need to ask you how many times you have *** a week to identify you which is absolutely ridiculous. I fully understand the process but i don't want to complete another application. You cannot ask for somebody to assist is your language as they cannot forward the call but he language barrier is beyond communicating with that call center. Best is you do something about that as i am looking into ending my policies with you not that i am contributing lot of money but can i please have somebody that can actually give me the correct info when i call. DO SOMETHING ABOUT YOUR CUSTOMER SERVICE CALL CENTRE.