JA
Jan A
1 reviews | Active since Jun 2016
16 Feb 2026, 16:33
Cumbersome process to withdraw from RA
It is difficult to withdraw from Old Mutual RA because you get told to email the form to ***@oldmutual and there is no reference number that you receive in the form of autoreply. You phone, you hold for about 25 min and once answered get given another number to call. You go to the branch to check progress with no help. Why not follow what Sanlam is doing?
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Old Mutual's replyOfficial
16 Feb 2026, 17:22Good day Jan,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply16 Feb 2026, 17:22
Official
Good day Jan,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management