NN
Nkosinathi N

1 reviews | Active since Aug 2023

29 Nov 2024, 16:29

Culture of not paying, the worst ever

I started trying to withdrawing money from my 2 pot system 21 September the day they said we can withdraw. Starting with the non functioning whatsapp system that can’t pick up profiles to the *** number where they struggle to locate my fund, then emails from customer care and super fund. What a joke. I have talked to Mulalo Manyadze who said he was helping then stopped responding to emails. Bronwyn Borman is with superfund which isn’t where my investment is. Old Mutual are you broke or you have developed a bad culture of not paying (we saw the deceased who was taken to your Durban offices when you wouldn’t pay the policy for a dead person). Imagine us, alive, we can’t withdraw from our policies, imagine what our beneficiaries will go through when we are dead. Why vele hasn’t this company been boycotted? Actually you guys need a class suit that will bring you to your knees. I am fed up, but I bet you won’t be able to assist. I want my money Old Mutual I didn’t make contributions to have a big company play tricks on me!! Yah its N Ngwenya

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Replies (1)
Old Mutual
Old Mutual's reply29 Nov 2024, 16:33
Official
Hi, we truly understand your frustration and dissatisfaction with your experience, and we sincerely apologise for the challenges you've faced while trying to withdraw your funds. Your feedback is important to us, and we take these matters seriously. One of our complaint assessors will be intouch.