AN
Azande N
1 reviews | Active since Feb 2021
20 Sept 2021, 17:00
****** ******
I'm so ****ed by these ****** right now. Last month I cancelled their funeral policy because I didn't want it anymore. Ok shap it was cancelled and I received cancellation messages my premium date was every 10th of the month suddenly this month on the 15th they deduct money from my account I messaged them on facebook because I didn't have airtime I was told a consuleted will get back to me regearding a way forward up to this day no one ever got back to me and I am tired of wasting my money old mutual please send back my R139 it's mine I need it.
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Old Mutual's replyOfficial
20 Sept 2021, 17:18Good day Azande
Thank you for your review.
We are sorry to hear that you are unhappy with our service and we understand your frustration. Thank you for bringing this to our attention. This will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can resolve it as soon as possible.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
Thank you for your review.
We are sorry to hear that you are unhappy with our service and we understand your frustration. Thank you for bringing this to our attention. This will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can resolve it as soon as possible.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
Old Mutual's reply20 Sept 2021, 17:18
Official
Good day Azande
Thank you for your review.
We are sorry to hear that you are unhappy with our service and we understand your frustration. Thank you for bringing this to our attention. This will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can resolve it as soon as possible.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
Thank you for your review.
We are sorry to hear that you are unhappy with our service and we understand your frustration. Thank you for bringing this to our attention. This will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can resolve it as soon as possible.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints