Crash course in customer service

<p>We have had the most shocking unprofessional service from old mutual customer care. Their follow through s****s and customer service policy leaves a very bitter taste. My husband submitted a disinvestment request with supporting documents on the 12th of april. we received an automated tracking number on the same day but not a single response or phone call thereafter. On the 18th of april i called to find out whether the request had been received, they could not give me information as i am not the policy holder, On the 19th my husband called back, while on the phone, he was cut off and he was not contacted back by anyone, I then called and spoke to consultant Thadiet who confirmed the request had been received but he did not know the status. My husband has sent emails since and does not get a response. I called again today and was told that they cant give me info as i am not the policy holder. To date we have had no feedback as to how long the process takes. For a listed financial service provider, service is shocking to say the least!!!!</p>