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Matilda M
1 reviews | Active since Apr 2017
14 Sept 2021, 11:52
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I had two policy’s with old mutual an investment and a funeral cover for my grandmother so my gran passed away in March and I went to submit my claim only to find out recently that I did not receive a voucher How unprofessional of the staff to not process my claim correctly and pay out I’m disappointed
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Old Mutual's replyOfficial
14 Sept 2021, 11:55Dear Matilda M
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Old Mutual's reply14 Sept 2021, 11:55
Official
Dear Matilda M
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management