vP
vincent P
1 reviews | Active since Jan 2014
25 Nov 2021, 09:34
Continues debit orders
Hey there, about a month ago I called your customer care line to stop a debit order that I never signed up for. I was assisted and I was told that it has been cancelled and I would refunded. I have been patiently waited to be refunded and then the next thing two more debit order were processed this morning. I was told by the operator that I would have to call if this, but unfortunately I really cannot afford to go through the same process again.
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
25 Nov 2021, 09:36Dear Vincent P
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
Old Mutual's reply25 Nov 2021, 09:36
Official
Dear Vincent P
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
vP
vincent P's updateReviewer Update
25 Nov 2021, 09:40Thank you so much Coleen, I really appreciate your swift response. I am looking forward to the resolution.
vP
vincent P's update25 Nov 2021, 09:40
Reviewer Update
Thank you so much Coleen, I really appreciate your swift response. I am looking forward to the resolution.
Old Mutual's replyOfficial
25 Nov 2021, 10:49Dear Vincent P
We will definitely assist and once again apologize for the inconvenience caused.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We will definitely assist and once again apologize for the inconvenience caused.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
Old Mutual's reply25 Nov 2021, 10:49
Official
Dear Vincent P
We will definitely assist and once again apologize for the inconvenience caused.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We will definitely assist and once again apologize for the inconvenience caused.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
vP
vincent P's updateReviewer Update
29 Nov 2021, 10:06Hi Coleen, since I haven't received any feedback from you. I thought e should follow up with your "investigation". I don't think it's rocket science, you should have gave me feedback the same day I reached out on hello Peter.Regards
vP
vincent P's update29 Nov 2021, 10:06
Reviewer Update
Hi Coleen, since I haven't received any feedback from you. I thought e should follow up with your "investigation". I don't think it's rocket science, you should have gave me feedback the same day I reached out on hello Peter.Regards
Old Mutual's replyOfficial
20 Dec 2021, 14:46Good day Vincent
We received your update. An e-mail was sent to you this afternoon advising you of the refund. I will confirm as soon as I receive the proof of payment.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
We received your update. An e-mail was sent to you this afternoon advising you of the refund. I will confirm as soon as I receive the proof of payment.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply20 Dec 2021, 14:46
Official
Good day Vincent
We received your update. An e-mail was sent to you this afternoon advising you of the refund. I will confirm as soon as I receive the proof of payment.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
We received your update. An e-mail was sent to you this afternoon advising you of the refund. I will confirm as soon as I receive the proof of payment.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,