Continuance of bad service

Continuance of bad service , issues are still not getting resolved. I am extremely concerned, angry and dissatisfied with the manner in which this matter has been handled. Yesterday I sent THREE separate emails confirming that the banking/account details are correct and requesting information regarding when the debit orders would actually be processed. I also specifically requested that I be contacted directly to resolve the matter. I received no response whatsoever to any of these emails. This is unacceptable, particularly given that this matter has already been ongoing and that I have repeatedly provided the information and confirmation required from my side. FORMAL INSTRUCTION – EFFECTIVE TODAY I hereby give clear and unequivocal instruction TODAY that the forced debit orders/arrear collections be processed on BOTH of my new TFSA policies( Leonie du toit *** & Marcel du toit ***), using the banking details already confirmed and provided. There is no further requirement for you to wait for another confirmation from me. I specifically authorise the collection of the outstanding contributions from the Capitec account ending in ***, as requested in your email below. This instruction applies to BOTH new TFSA policies and not only one policy. Please ensure that the relevant debit orders are processed without any further unnecessary delay. I REQUIRE WRITTEN CONFIRMATION Please confirm in writing: That this instruction has been received. That the forced debit order instruction has been captured on both new TFSA policies. The policy numbers for both TFSA policies. The exact amount that will be collected from each policy. The date on which each debit order will be submitted to Capitec. That the banking details ending in *** have been correctly captured. That there will be no further delay caused by waiting for another confirmation from me. That both TFSA contributions will be allocated correctly to the respective policies once the funds are received. PLEASE DO NOT REPEAT THE SAME REQUEST FOR CONFIRMATION I have already confirmed the banking details and my instructions multiple times. Yesterday, despite sending three emails and specifically asking for information and a telephone call, I received no response. I therefore do not want this matter to continue in a cycle where I provide confirmation, wait for a response, receive no response, and then have to contact Old Mutual again. I have now provided a formal instruction today for both forced debit orders to be processed. If there is any reason why Old Mutual is unable to process either debit order, I require that reason to be provided to me in writing immediately, together with the specific action required to resolve it. ACCOUNTABILITY I would also appreciate an explanation as to why three emails sent yesterday received no response, particularly when the matter concerns the processing of financial transactions and the establishment of my TFSA investments. I expect Old Mutual to treat this matter with the urgency it deserves. Please do not simply acknowledge receipt of this email. I require confirmation that the actual instruction has been actioned and that both forced debit orders have been submitted for processing. I FEEL DISRESPECTED AS AN OLD MUTUAL CLIENT I want to be very clear about this: I feel completely disrespected as a client. I am not asking for something unreasonable. I am asking Old Mutual to process contributions into my TFSA policies using banking details that have already been confirmed. If there is an IT problem, an administrative problem, a debit-order problem or any other problem, then I expect Old Mutual to communicate with me and resolve it. I should not be left sending multiple emails without receiving even the courtesy of a response.

I trust this will now be resolved without any further unnecessary delays. I await your urgent written confirmation today.