Continous Broken Promises By Old Mutual

Iam angry and frustrated, On the 27 Sep 2015I went to OMG offices in PE to cancel my educational plan, and they asked if I want to cancel or just take a portion of the savings, I then said I want the saving. I gave them ID copy, bank statement& proof of address. I was told to wait 7 days. After two weeks of not receiving the payments I went back to the branch and I was told again to bring the same documents that I brought the first time I went there and again I gave them the documents!! there was still no payments made I went back to the branch no help, I emailed OMG's enquiries and I was told to send the same documents that I submitted to the branch more than two times, now what is frustrating is that the operators are saying one thing and the email another. I got an email saying the payment is in pricing, I phoned to ask and they were now confused wanting me to sign ANOTHER form that I signed and submitted. this morning I was told to wait 7 days for the payment, they are busy processing but now im getting an email asking me to once again complete a form !!!!! I will only get the money in DEC. Their service sucks they don't phone the clients I must call to get clarity!!!!