Consultant says old mutual does not cover covid

So today I called old mutual with a querry. After spending more than 30 mins of my airtime being passed around like a hot potato between consultants, I was finally answered.

My querry to the consultant was that what steps and processes do I follow to make a claim from my cover after I had covid. The consultant then answered me saying OLD MUTUAL DOES NOT COVER COVID 19. So now I didn't understand this, does this mean now if I die as a result of covid my policies from old mutual will not pay out ? Since old mutual "does not cover covid". Can I please get clarity on this so that I move my old mutual policies elsewhere because the old mutual site says something and consultant says something else.

It is good to know these things while still alive so that my family doesn't struggle when I'm not more. So can you please clarify this old mutual so that if it is true, I move all my policies elsewhere where covid is covered. I am a health professional, I can't ignore the fact that I may die as a result of covid so I want to go where this is covered