SR
Steven R

1 reviews | Active since Jun 2023

14 Nov 2025, 08:57

**** consultant

Old mutual can someone please cancel the funeral cover for me, i did a quote online and took it as i was happy with it. But one of your consultant called to say i still need to give out details which i already did online, but she was adamant that my details are not there and then the policy wont go through and i was happy with not to go ahead with it as i didnt want to go through birth dates of people i am covering, i went on and did quote somewhere else and take cover, but then yesterday i received policy contract with full details that i was adamant i entered them but your consultant said they are not there, please cancel it.

0
Replies (1)
Old Mutual
Old Mutual's reply14 Nov 2025, 09:33
Official
Good day Steven R,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management