NP
Natalie P

1 reviews | Active since Jul 2015

11 Feb 2018, 11:14

Consolidation Loan

My husband made some bad financial decisions and I recommended the he does a consolidation loan with OMF - which I currently have . I received excellent service from your Thibault Square branch and recommended he contacts them. I managed to get in contact with Jason gave him my ID number asked him to see what type of account I have and do the exact same thing type of account for my husband. I left on my work trip and returned in January 23rd to South Africa. In the end my husband has 3 small loans with interest rates of 27.7% per loan. Then only realised this when his first payments went off the account at the end of the month. In the end my husband had less money available to get him through the month, this is what we were trying to avoid with OMF Consolidation loan. Furious I set up a meeting with Duncan and Janson Saturday morning at 08h00 27th of January and after speaking to them the only reason why he could not get the consolidation loan is because his employer ( company ) has no history with your company no one at his current employment ever had a loan with your company. This does not make sense as the terms and conditions of a loan is that an agreement with you and the Financial institute and the only contact with the employer will be when there has to be a Garnish order made again his salary. I have an excellent repore with your company and have never missed even one payment. In end my husband will properly have to take out another loan to make sure he is able to get through this month. I trusted your company to help him and re**** on expert experience and feel that he was ********** and is now worse off than he was.

Please can someone urgently get in contact with me regarding this mattre I am contactable during office hours on ********** or after 5PM on ********** 519. My husband us contactable on ********** 025 will appreciate your soonest responsies.

Yours faithfully Mrs NP Paulse

0
Replies (5)
Old Mutual
Old Mutual's reply11 Feb 2018, 11:17
Official

Dear Natalie

Thank you for the review.

We will investigate and contact you directly to resolve the matter.

Regards

Brent Sellidon

Old Mutual Complaints Management

NP
Natalie P's update11 Feb 2018, 11:19
Reviewer Update
The branch in St Georges Mall is saying it is head offices that has made this rulings that anyone who applies for a consolidation loan company should have had business with Old Mutual before on any of there platforms it does not make sense. You work - you debit is deducted from your account every month where does the employer get involved. If you are married in community of property your spouse has to pay if you cannot ????
NP
Natalie P's update11 Feb 2018, 11:20
Reviewer Update
Please help restore my faith in your company the reviews are not looking good what happend since 2013
NP
Natalie P's update12 Feb 2018, 13:15
Reviewer Update
Colleen called me at ********** 505 and I am trying to get in contact with her please can you she call me.
NP
Natalie P's update13 Feb 2018, 07:47
Reviewer Update
Update - Got a call from colleen saying that she needs to speak to my husband to arrange an suitable time . Tried calling her the number the phone was just ringing. Then got a call from Duncan branch manager saying that my issues was returned the branch by his area manager and he will need to get this matter dealt with. In conclusion he said that he will need to relook at the application on the 25th of February and will get will redo the application then for approval from Head office in getting the consolidation account approved by headoffice! They issue at hand is not being addressed why was the consolidation loan not processed as requested. Why would it be declined for the reasoning that his company is not registered with OMF as not one at his work has ever dealt with OMF. If we knew this was going to happen we could have easily gone to each creditor and decreased the installments. Hopefully this matter will get resolved if not we will be taking this matter further.