Conflict

On 02.11.2023, I app**** at Old Mutual, to have some money from my investment I have with them. I was then told that I'll get the money within 14 working days. I waited patiently for that date, which was to be the 23 November 2023. Came 23 Novemver and there was no money in my account. Instead, I was given a run around. I was told that my application was rejected on the very same day I app****. Nobody told me this, and also I don't even understand this rejection, because I was not applying for a loan, I was withdrawing from my money. The next thing I was told that my matter has been escalated to their retention department. This too I did not understand. I did not understand how dues retention fits into my need for my money. Today is the 28 November, and I still has not received the money I was supposed to have received on 23 November. Instead I was sent an SMS that says the money has been approved, and it will be deposited into my account within 3 to 5 working days. That means I must expect that this week too can end without my money in my account from Old Mutual. I'm asking myself whether Old Mutual.was going to work on my application jf I did not make noise. I have a feeling that I was going to wait forever until I became financially messed up.

Because of how they treated me, I don't want to continue to be Old Mutual's client anymore. I'm planning to close any account I have with them.