Confirmation Message *Business Name:* Old Mutual *Rating:* 1 out of 5 *Review:* Service was beyond poor I had to borrow money from loansharks whereas I have been paying old mutual for years

Confirmation Message *Business Name:* Old Mutual *Rating:* 1 out of 5 *Review:* Service was beyond poor I had to borrow money from loansharks whereas I have been paying old mutual for years. My mother passed on 1 February on tuesday 4th of February I went to the branch to claim, I provided all the required documents and asked the lady if everything is in order and she confirmed that all is well and they gave me a card that the payout will be on once the claim is complete I should use it. 2 days later payout was not made I went back to the branch and the lady said she will send emails to the claim department to speed up the process mind you the funeral is on Saturday. Around 2 pm on Friday I received an sms stating that they won't process the full claim because the last ID number does not match which is confusing