Concerning lack of professionalism, urgency and ethical conduct.

My recent experience with Old Mutual Life Insurance has been nothing short of a nightmare. Despite cancelling my policies and receiving written confirmation in October 2023, they've continued to deduct money from my account like clockwork for the past six months. Despite my persistent efforts to resolve the issue through numerous calls and emails to customer service and escalations to key personnel, including Mr. Shiraaj Bawa, Pheta Tsoaeli, and Moegamad January, the problem persists. It seems they're either unwilling or unable to stop the deductions, leaving me in a frustrating and extremely inconvenient situation. Their failure to communicate the cancellation to their IT department reflects a serious lapse in competence and internal coordination.

This ongoing issue raises serious concerns about Old Mutual's handling of clients' finances. If they can't address a simple cancellation request promptly and efficiently, it's alarming to consider how they might handle more critical matters, such as policy pay-outs upon a client's death. Their disregard for my concerns and apparent lack of urgency in resolving the issue, combined with their lack of communication are deeply troubling and, frankly, unacceptable. It's clear that their actions, or lack thereof, demonstrate a concerning lack of professionalism and ethical conduct. This matter will now be escalated to the Ombudsman.

Overall, my experience with Old Mutual has been profoundly disappointing and regrettable.