Concerned regarding payment
Please help me understand what is a payment reflecting as Mutual/Fs3/VTG1 on my bank statement?
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
18 Oct 2024, 17:06Good day Vera
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
Old Mutual's reply18 Oct 2024, 17:06
Official
Good day Vera
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
's updateReviewer Update
29 Oct 2024, 10:39i have not recieved a response, what is MUTUAL/SF3/VTG***, another payment is made into my account this am
's update29 Oct 2024, 10:39
Reviewer Update
i have not recieved a response, what is MUTUAL/SF3/VTG***, another payment is made into my account this am
Old Mutual's replyOfficial
29 Oct 2024, 13:42Good day Vera
We received your update. I have previously e-mailed requesting additional information. I have not received any feedback. I am not able to trace the reference number. Kindly confirm if the *** is reflecting on your bank statement. May I ask that you e-mail a screenshot of the deduction and the amount to *** with the reference number: OCM***6.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
We received your update. I have previously e-mailed requesting additional information. I have not received any feedback. I am not able to trace the reference number. Kindly confirm if the *** is reflecting on your bank statement. May I ask that you e-mail a screenshot of the deduction and the amount to *** with the reference number: OCM***6.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
Old Mutual's reply29 Oct 2024, 13:42
Official
Good day Vera
We received your update. I have previously e-mailed requesting additional information. I have not received any feedback. I am not able to trace the reference number. Kindly confirm if the *** is reflecting on your bank statement. May I ask that you e-mail a screenshot of the deduction and the amount to *** with the reference number: OCM***6.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
We received your update. I have previously e-mailed requesting additional information. I have not received any feedback. I am not able to trace the reference number. Kindly confirm if the *** is reflecting on your bank statement. May I ask that you e-mail a screenshot of the deduction and the amount to *** with the reference number: OCM***6.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
's updateReviewer Update
29 Oct 2024, 15:12Good day its not a deduction its a payment, this is the 3rd payment , previously when i email i had 2 amount of R150 Deposited in my acount, this morning its an amount of R265, REF is MUTUAL/SF3/VTG***, I Have policies with old mutual but i am not aware of policies that are paying out, hence my concern
's update29 Oct 2024, 15:12
Reviewer Update
Good day its not a deduction its a payment, this is the 3rd payment , previously when i email i had 2 amount of R150 Deposited in my acount, this morning its an amount of R265, REF is MUTUAL/SF3/VTG***, I Have policies with old mutual but i am not aware of policies that are paying out, hence my concern
Old Mutual's replyOfficial
31 Oct 2024, 21:40Good day Vera
We received your updated. I am still investigating the source of the funds. I will correspond with you via e-mail.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
We received your updated. I am still investigating the source of the funds. I will correspond with you via e-mail.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply31 Oct 2024, 21:40
Official
Good day Vera
We received your updated. I am still investigating the source of the funds. I will correspond with you via e-mail.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
We received your updated. I am still investigating the source of the funds. I will correspond with you via e-mail.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,
's updateReviewer Update
01 Nov 2024, 08:21I Shall wait for your findings
's update01 Nov 2024, 08:21
Reviewer Update
I Shall wait for your findings
Old Mutual's replyOfficial
01 Nov 2024, 12:01Good day Vera
Your update had been n noted.
Kind regards
Old Mutual Complaints Management
Your update had been n noted.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply01 Nov 2024, 12:01
Official
Good day Vera
Your update had been n noted.
Kind regards
Old Mutual Complaints Management
Your update had been n noted.
Kind regards
Old Mutual Complaints Management
Best regards,