MD
Mbale D
1 reviews | Active since Feb 2025
14 Feb 2025, 10:23
Concerned new applicant
I just signed up with Old Mutual and reading these reviews is making me very nervous and contemplating cancelling the sign up. Why are there no positive feedback comments by Old Mutual on any of these payments being resolved and client satisfaction being achieved. The silence is giving a negative perception to the market about Old Mutual fulfilling on its promise.
Very concerned.
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
14 Feb 2025, 10:54Good day Mbale,
We acknowledge receipt of your review and sincerely apologise for the concern caused by our reviews. We are committed to exceptional service delivery for our clients. It is mainly customers that are unhappy that report on these platforms even though we have many more outside of here that are happy and satisfied.
There is no reason to be alarmed as you are in safe hands.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the concern caused by our reviews. We are committed to exceptional service delivery for our clients. It is mainly customers that are unhappy that report on these platforms even though we have many more outside of here that are happy and satisfied.
There is no reason to be alarmed as you are in safe hands.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply14 Feb 2025, 10:54
Official
Good day Mbale,
We acknowledge receipt of your review and sincerely apologise for the concern caused by our reviews. We are committed to exceptional service delivery for our clients. It is mainly customers that are unhappy that report on these platforms even though we have many more outside of here that are happy and satisfied.
There is no reason to be alarmed as you are in safe hands.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the concern caused by our reviews. We are committed to exceptional service delivery for our clients. It is mainly customers that are unhappy that report on these platforms even though we have many more outside of here that are happy and satisfied.
There is no reason to be alarmed as you are in safe hands.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
14 Feb 2025, 16:09 Hi Ms. Dlamini, I tried calling you today and have also emailed you regarding your Hellopeter review. Your feedback is important to us, and I’d love to discuss how we can improve your experience with Old Mutual.
Best regards,
Old Mutual's reply14 Feb 2025, 16:09
Official
Hi Ms. Dlamini, I tried calling you today and have also emailed you regarding your Hellopeter review. Your feedback is important to us, and I’d love to discuss how we can improve your experience with Old Mutual.
Best regards,