Compliant Against Old Mutual - Missing Loan Pay caused by old Mutual ment

I want to advise anyone using Old Mutual to be cautious due to a serious error, negligence, or poor treatment. They mistakenly deposited my money into someone else's account instead of mine. If you are using Old Mutual, you may want to reconsider and move your finances and policies elsewhere. Hallo

Subject: Complaint Against Old Mutual – Missing Loan Payment

I am writing to formally lodge a complaint against Old Mutual regarding a loan I took with their assistance.

I app**** for a loan and qualified for R53,000, with R42,000 to be transferred to me and R8,500 allocated to settle my Capitec credit card. However, the R8,500 did not reflect in my credit card account.

I went to the Old Mutual branch, where they provided me with proof of payment (which I have with me). However, when I checked with Capitec, I discovered that the payment was made to an account that belongs to someone else.

I immediately reported this to Old Mutual, and they said they would investigate. When I followed up, they informed me that the case was with their forensics team, trying to determine whether the fault lies with the consultant (Thabiso Nkala) or the head office.

I have been waiting for far too long, and despite my patience, there has been no resolution. I am extremely frustrated and demand urgent action to recover my money.

I request that Old Mutual:

Immediately resolve this issue and ensure the correct payment is made to my credit card. Provide clear communication on the progress of the investigation. Compensate me for the inconvenience and financial stress caused by this issue. If this matter is not resolved promptly, I will escalate it further, including reporting it to the Ombudsman for Banking Services.

Since the portion of the loan was supposed to be used to pay off a credit card from Old Mutual to Capitec. However, it was later discovered that Old Mutual did not pay the R8,000 to Capitec.

Now, we seek clarity on what happened and who will be responsible for the monthly credit card payments at Capitec since the R8,000 was intended to settle that debt

I hope for a swift response and resolution.